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Study Guide Questions

1.     List the five key periods when servers should be quick and courteous.
2.     You should always approach the table within ________________ seconds of your guests being seated.
3.     Deliberate physical contact, such as a handshake, is a good way to make your guests comfortable. True or false?
4.     Suggesting two glasses of wine, which costs more than two cups of coffee, and incidentally raises your tip, is called ____________________________________.
5.     When taking orders, _______________________ the check makes it easy for you to remember who gets which order.
6.     What is a "four top"?
7.     How would you abbreviate the following order: Clam chowder soup and salmon for the entrée
8.     Why is it important to walk around the table to the guest who is ordering?
9.     At what distance should silverware be placed from the edge of the table?
10.     Food should be served with your _______________ hand to the _______________ side of the guest and you should move around the table in a(n) __________________________ fashion.
11.     The words you choose to use when serving a guest reflect your attitude. True or false?
12.     All guests should be treated as being _________________________________.
13.     Sometimes guests do not let their servers know when something is wrong, so it is up to you to read their __________________________________.
14.     Beverages are served to the _______________ side of the guest with your _________________ hand.
15.     Where should the glass be gripped when serving beverages?
16.     The wine label should always face the guest when pouring wine. True or false?
17.     When serving food, it is appropriate to carry only _____________________ plates at a time.
18.     When placing a plate on the table, if a piece of food falls off of the plate, it is all right to put the food back on the plate, as long as your hands are clean. True or false?
19.     When is the appropriate time to clear the table?
20.     If your guest uses the wrong silverware for a course, should you replace that silverware before serving the next course?
© Educational Video Network, Inc. 2005 - www.evndirect.com
Your leading source for curriculum-based educational videos and DVDs.