© Educational Video Network, Inc. 2005 - www.evndirect.com Your leading source for curriculum-based educational videos and DVDs. Order this item online today!
Study Guide Questions
1. Nothing good ever comes as a result of conflict. True or false?
2. How many main resolution styles are there?
3. When a confrontation is unavoidable, one should pick an appropriate _____________________ and _______________________ for the confrontation.
4. The second rule in handling confrontation is to be _________________ and to take your time.
5. It is important to make sure that you get your point across in a confrontation, even if that means not listening to the other person's point of view. True or false?
6. When in a confrontation, one should attack the _______________, not the ___________________.
7. Rule #5 in dealing with an argument is to work towards a(n) _________________________ ______________________ solution.
8. The resolution style in which a person gives in easily, becomes overly apologetic, or accepts responsibility for another's faults is ___________________.
9. A _________________ conflict is a type of conflict designed to achieve goals, change opinions, or even to provide entertainment.
10. The resolution style in which a person tends to over-react by becoming overbearing and impatient is _____________________.
11. A ___________ conflict is a type of conflict that tends to reduce or defeat the opponent.
12. The resolution type that involves ignoring the problem altogether is ___________________.
13. The resolution type in which a person tries to laugh off the problem when he/she is confronted with it is called _______________________.
© Educational Video Network, Inc. 2005 - www.evndirect.com Your leading source for curriculum-based educational videos and DVDs.